This online shop is run by Zest & Lavender. We are committed to protecting and respecting your privacy. This Policy explains when and why we collect personal information about people who engage with us, how we use it, the conditions under which we may disclose it to others and how we keep it secure.
We may change this Policy from time to time so please revisit this website to ensure that you are happy with any changes. By using our website, you are agreeing to be bound by this Policy.
Any questions regarding this Policy should sent via email to: info.zestandlavender@gmail.com
or by writing to: Zest & Lavender, Suite 28, 1 Rockley Road, London, England, UK, W14 0DJ,
United Kingdom.
How do we collect information from you?
When you visit the zestandlavender.com website, we collect some information about your device, your interaction with the website, and information necessary to process your purchases. We may also collect information if you contact us for customer support. In this Policy, we refer to any information that can uniquely identify an individual as ‘Personal Information’.
What type of personal information is collected from you?
The personal information we collect while you use the zestandlavender.com website or while you make a purchase from our shop might include your name, address, email address, phone number and IP address. If you make a payment online while purchasing from us, your card information is collected by our third-party payment processors (not by us). They specialise in global eCommerce and are fully compliant in the secure online capture and processing of credit/debit card transactions.
Your Rights
Unless subject to an exemption under data protection laws, you have the following rights with respect to your personal data:
• The right to request a copy of the personal data which we hold about you;
• The right to request that we correct any personal data if it is found to be inaccurate or out of date;
• The right to request your personal data is erased where it is no longer necessary to retain such data;
• The right to withdraw your consent to the processing at any time, where consent was the lawful basis for processing your data;
• The right to request that we provide you with your personal data and where possible, to transmit that data directly to another data controller, (known as the right to data portability), where applicable (i.e. where our processing is based on consent or is necessary for the performance of our contract with you or where we process your data by automated means);
• The right, where there is a dispute in relation to the accuracy or processing of your personal data, to request a restriction is placed on further processing;
• The right to object to our processing of personal data, where applicable i.e. where processing is based on our legitimate interests (or in performance of a task in the public interest/exercise of official authority); direct marketing or processing for the purposes of scientific/historical research and statistics).
How may we use your information?
• We may use your personal Information to provide our services to you, which includes; event tickets, products or services for sale, processing payments, shipping and fulfilment of your order (if a physical product), and keeping you up to date on new products, services, offers, or activities at Zest & Lavender.
• We may process comments and feedback you have submitted.
• We may carry out our obligations arising from any contracts entered into by you and us.
• We may seek your views or comments on the services we provide.
• We may notify you of changes to our services.
We will only hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.
Who else has access to your information?
We will never sell or rent your information to third parties.
We will never share your information with third parties for marketing purposes.
Your choices
You have a choice about whether or not you wish to receive information from us after your personal information has been collected while using our shop or website. If you do not want to receive direct communications from us about Zest & Lavender events, products, services or related activities, then you can contact us to ask us to remove you from our database.
Security precautions in place to protect the loss, misuse or alteration of your information
Systems and practices are in place to ensure your personal information is best protected against loss or misuse. Any payment information is processed by our third-party payment processors who specialise in global eCommerce and are fully compliant in the secure online capture and processing of credit/debit card transactions.
When we communicate with you via email, non-sensitive details (your email address etc) are transmitted normally over the Internet, and this third-party infrastructure can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk.
Once we receive your information, we make our best effort to ensure its security on our systems. Where a third-party system is used, those third-parties are globally trusted internet service providers. If we have given (or if you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential.
Use of ‘cookies’
Like many other websites, the zestandlavender.com website and shop uses cookies. ‘Cookies’ are small pieces of information sent by an organisation to your computer or other internet enabled device and stored on your hard drive to allow that website to recognise your device when you revisit. It is possible to switch off cookies by setting your browser preferences, but please note that turning cookies off may result in a loss of functionality when using our website. For more information, please visit our cookies policy.
Links to other websites
Our website may contain links to other websites or internet services run by other organisations. This privacy policy applies only to the zestandlavender.com website. We cannot be responsible for the privacy policies and practices of other websites even if you access them using links from our website. If you linked to our website from a third-party website, we cannot be responsible for the privacy policies and practices of the owners and operators of those third-party websites and recommend that you check their policies.
